1. Order Processing Time

• Sabhi orders 1–2 working days ke andar process kiye jate hain.

• Sunday aur public holidays me dispatch nahi hota.

• Order confirmation SMS/Email ke through bheja jata hai.

2. Shipping Time

• Standard delivery time: 3–7 working days (India ke andar).

• Remote ya rural areas me delivery 7–10 working days tak lag sakti hai.

• Delivery time courier company aur location par depend karta hai.

3. Shipping Charges

• Shipping charges checkout page par clearly mention honge.

• Free shipping offers time-to-time available ho sakte hain.

• Bulk orders ke liye alag shipping charges apply ho sakte hain.

4. Order Tracking

• Dispatch hone ke baad tracking details SMS/Email ke through share ki jayengi.

• Customer apne order ko tracking ID se check kar sakta hai.

5. Delivery Issues

• Customer ko correct naam, address aur mobile number provide karna zaroori hai.

• Wrong address ya unreachable number ki wajah se delay hone par BM Enterprise responsible nahi hoga.

• Re-delivery charges extra lag sakte hain.

6. Damaged or Lost Shipment

• Agar product damaged condition me receive ho, to 48 hours ke andar photo/video proof ke saath contact karein.

• Lost shipment case me courier investigation ke baad solution provide kiya jayega.

7. Service Availability

• Hum currently India ke andar shipping provide karte hain.

• International shipping abhi available nahi hai (jab tak website par mention na ho).